Overview
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Job description
Responsibilities:
- Prepares and follows up for collection on overdue accounts allocated to him/her.
- Visits all customers and negotiates for collection of overdue amounts, maintains relationships with them, and keeps tabs on market references for all his customers.
- Maintains effective communication with customers and third parties, e.g., lawyers, collection agencies, and repossession agencies.
- Identifies deployment of the asset and keeps a tab on its movement/utilization.
- Regularly monitors repayment of accounts, analyzes causes of delinquency, and reports concerns timely.
- Timely resolves customer disputes.
- Implements repossession of the asset.
- Is responsible for the integrity of collection data and customer logs, including visit reports, relating to allocated accounts in the collection.
- Maintains accuracy in uploading trails on all cases, within set timelines.
- Strictly adheres to compliance.
- Maintains relationships with Collection Agencies and their executives, follows up and provides updates.
- Updates payments in VFS System.
- Role involves collections across all buckets and repossession.
Employment Type
Full Time
Experience
required
0
to 1
Year